Privacy Policy

At My Hotel Insights, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines the types of data we collect, how we use and store this data, and your rights regarding your personal information when using our Software as a Service (SaaS). By using our services, you agree to the collection and use of information in accordance with this policy.

1. Data We Collect

a. Personal Information

We collect personal data to provide and enhance our services. This includes:

• Contact Information: Name, email address, and phone number.
• Billing Information: Payment details like credit card information, securely processed via Stripe.
• Account Information: Username, password, and other necessary login credentials.
• Property Information: Name, address, and other necessary informations.

b. Usage Data

We gather data related to the use of our service, including:

• Analytics: IP address, browser type, device information, and access times.

2. How We Use Your Information

• Service Provision: Delivering pricing, rating, and competitor data as part of the My Hotel Insights service.
• Billing: Processing payments and managing subscriptions.
• Service Improvement: Analyzing trends to improve our SaaS features.
• Communications: Sending service updates and marketing communications, where permitted.

3. Data Security and Retention

a. Security Measures

We use industry-standard security protocols to protect your data, including encryption and secure socket layers (SSL). We do not store your credit card details, which are securely handled by Stripe.

b. Data Retention

We retain your personal information for as long as necessary to provide our service or comply with legal requirements. Billing information is deleted securely after your subscription ends.

4. Payment Processing with Stripe

All payments are processed through Stripe. We do not store your payment details. Stripe complies with PCI-DSS standards for secure payment processing. You can find more information about their privacy practices here.

5. Third-Party Access

We only share your data with third parties in the following cases:

• Payment Processors: Stripe handles all payment transactions.
• Service Providers: Trusted providers may have access to your data to perform essential tasks for our service. They are required to protect your data and cannot use it for any other purpose.

6. Cookies and Tracking Technologies

We use cookies to track service usage and provide a better user experience. You can configure your browser to refuse cookies, but this may affect your ability to use some features of the service.

7. Your Rights

• Access: You may request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccuracies in your data.
• Deletion: You can request deletion of your personal information, subject to legal obligations.
• Portability: You can request your data in a commonly used format.

To exercise any of these rights, contact us at support@myhotelinsights.com.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and we recommend reviewing it periodically.